Terms & Policies

Welcome to IVRIE Salons!

At IVRIE Salons, our mission is to provide exceptional hair care in a welcoming, professional environment where every guest feels valued, respected, and cared for.

To ensure a consistent experience for all guests, we have established the following policies regarding appointments, memberships, services, products, and salon conduct.

By reserving an appointment, purchasing products, enrolling in a membership, or visiting our salon, you agree to the policies outlined below.

Thank you for choosing IVRIE. We look forward to serving you.

Appointment Policies

Appointment Changes & Cancellations

We understand that schedules change and unexpected situations occur. Appointments may be canceled or rescheduled without penalty when at least 24 hours’ notice is provided. Providing advance notice allows us the opportunity to accommodate other guests who may be waiting for an appointment.

Late Cancellations

Appointments canceled less than 24 hours before the scheduled appointment time may be subject to a fee equal to 50% of the scheduled service amount.

Same-Day Cancellations

Appointments canceled on the day of the scheduled appointment may be charged 50% of the scheduled service amount.

No-Show Policy

Guests who fail to arrive for a scheduled appointment without notifying the salon may be charged 50% of the scheduled service amount. Repeated no-shows may require prepayment before future appointments can be booked.

Deposits

Certain services may require a deposit at the time of booking. Deposits are non-refundable but may be applied toward a future appointment when proper cancellation notice is provided. Deposits forfeited due to late cancellations or no-shows will not be refunded.

Late Arrival Policy

If you arrive late, we will make every effort to accommodate your appointment. However, depending on the timing and services scheduled, we may need to modify, shorten, or reschedule your appointment to avoid impacting other guests. Guests arriving more than 15 minutes late may be required to reschedule.

Service Satisfaction Policy

Your experience matters to us. If you are dissatisfied with your service, please contact our salon within seven (7) days of your appointment. We are committed to addressing concerns promptly and will work with you to determine an appropriate resolution when possible.

Because results may vary based on home maintenance, previous chemical services, and hair condition, refunds are not guaranteed.

Membership Policies

Membership Enrollment

IVRIE Memberships are designed to provide consistent professional care and support healthy hair goals through regularly scheduled salon visits. Membership benefits are available exclusively to the enrolled member and may not be transferred to another individual.

Membership Billing

Memberships automatically renew each month using the payment method on file unless canceled according to the membership agreement. Members are responsible for keeping payment information current and accurate.

Membership Benefits

Membership benefits may only be redeemed during the active membership period. Unused services or benefits do not roll over unless otherwise stated within the specific membership plan. Membership benefits have no cash value and cannot be exchanged for cash or credit.

Membership Cancellation

Membership cancellation requests must be submitted according to the terms outlined within the membership agreement. Any outstanding membership balances remain the responsibility of the member.

Product Purchase Policies

Product Sales

Unopened products may be returned within 30 days of delivery. For hygiene and quality assurance reasons, extensions that have been opened, worn, altered, colored, or tampered with cannot be returned.

Please contact our team before sending any return so we can provide return instructions.

Damaged Products

If your product arrives damaged, please contact our team within seven (7) days of delivery. Photos may be required to assist with processing a replacement.

Hair Extension Purchases

Hair Extension Returns

For health and hygiene reasons, hair extensions may only be returned if:

• The original packaging remains unopened

• The security seal remains intact

• The hair has not been worn, altered, colored, brushed, combed, washed, or otherwise manipulated

Unopened extensions may be returned within 30 days of delivery.

Hair Extension Exchanges

Eligible hair extensions may be exchanged within seven (7) days of receipt. Returned items must be in their original condition with all packaging and security seals intact. Guests are responsible for return shipping costs. Custom-colored hair extensions are final sale and are not eligible for return or exchange.

Shipping Policies

Order Processing

Orders are typically processed within one to three (1–3) business days. Business days are Monday through Friday and exclude holidays. Orders placed after business hours or on weekends will begin processing on the next business day.

Shipping Times

Shipping times vary based on destination and shipping method selected during checkout. Once an order leaves our facility, delivery timelines are determined by the shipping carrier.

Tracking Information

Tracking information is typically sent via email once your order has been processed and shipped. Please allow up to 24 hours for tracking activity to become visible within the carrier’s system.

Salon Conduct

To ensure a safe and welcoming environment for all guests and team members, IVRIE reserves the right to refuse service to anyone displaying:

• Abusive behavior

• Harassment

• Threatening conduct

• Illegal activity

• Disruptive behavior that interferes with the salon experience

We are committed to maintaining a respectful environment for everyone.

Children and Additional Guests

For the comfort and safety of all guests, only individuals receiving services should accompany appointments unless prior arrangements have been made.

Children who are not receiving services should not be left unattended within the salon.

Personal Belongings

While we make every effort to maintain a safe environment, IVRIE Salons is not responsible for lost, stolen, or damaged personal belongings.

The IVRIE Promise

At IVRIE, we believe healthy hair begins with consistency, education, and trust.

Our commitment is to provide personalized care, professional recommendations, and a welcoming experience where every guest feels seen, valued, and supported throughout their hair health journey.